TJKS RADIO REFUND & RETURNS POLICY

Last Updated: August 10, 2026

Thank you for shopping with TJKS Radio. Our merchandise is produced on demand specifically for each customer. Because products are made to order, our return and exchange policy differs from that of a traditional retail store.

MADE-TO-ORDER PRODUCTS

TJKS Radio merchandise is produced on demand after an order is placed. Because of this, we generally cannot accept returns or exchanges for:

• Ordering the wrong size
• Selecting the wrong color or product variation
• Change of mind after the order has entered production
• Buyer preference or buyer’s remorse

Please carefully review product descriptions, sizing information, colors, and your shipping address before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your merchandise arrives damaged, defective, misprinted, or you receive an incorrect product, please contact TJKS Radio within 30 days of delivery.

Please include:

• Your name
• Order number
• A description of the problem
• Clear photographs showing the product and the issue

Depending on the circumstances and verification of the issue, an eligible order may receive a replacement or refund.

DO NOT RETURN PRODUCTS WITHOUT CONTACTING US

Please do not mail merchandise back to TJKS Radio, Printify, or the printing provider unless TJKS Radio specifically instructs you to do so.

In many cases involving a verified damaged or defective product, returning the original item is not required.

WRONG SIZE OR COLOR

Because each product is produced specifically for the order, we cannot provide free replacements, exchanges, or refunds when the customer orders the wrong size or color.

Please review the applicable sizing information before ordering apparel.

ORDER CANCELLATIONS AND CHANGES

Orders may enter production shortly after being submitted. Once an order has entered production, we cannot guarantee that it can be changed or canceled.

If you notice an error in your order, contact us as quickly as possible. We will attempt to assist you, but changes or cancellations cannot be guaranteed once production has begun.

SHIPPING ADDRESS ERRORS

Customers are responsible for providing a complete and accurate shipping address during checkout. Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

LOST OR DELIVERY-RELATED ORDERS

If you believe your package has been lost in transit or there is another delivery problem, contact TJKS Radio so that we can investigate the shipment and determine the appropriate resolution.

A carrier’s tracking status showing an order as delivered may require additional investigation before a replacement or refund can be approved.

REFUNDS

When a refund is approved, TJKS Radio will process the applicable refund to the customer’s original payment method whenever possible. Processing times after a refund is issued may vary depending on the customer’s bank, card issuer, or payment provider.

CONTACT US

Questions regarding an order, damaged merchandise, refunds, or replacements should be directed to TJKS Radio through the contact information provided on our website.

Please include your order number whenever contacting us about an existing purchase.

TJKS Radio
A division of TJKS Media and Aerospace, Inc.
Miami, Florida
Live from Miami. Built for the World.